Technical Support Engineer User Engineer

Dassault Systèmes

India

Posted on: 07 Oct 2021

Job details

NATURE OF JOB Hybrid — WFH / WFO / CW
CATEGORY Programming
SALARY RANGE Best in the industry Annual
EXPERIENCE 1 – 3 Years

JOB TYPE Full Time
REGIONAL PREFRENCES India
NO. OF VACANCIES 1

Desired skillset

Software Development
Quality Assurance
Technical Support
Problem Solving
Product Design

Job description

Provide Level 2 Technical Support to DS CRE resellers and customers Analyze, track and resolve customer issues in a professional, timely manner. Liaise with the Software Development, Quality Assurance and Product Definition groups to investigate and resolve problems. Develop workarounds and techniques for specific situations and communicate them to customers and resellers. Help develop and implement web based support initiatives, knowledge bases, technical problem solving techniques, and documentation. 0 to 4 years professional industrial experience of Engineering, Technical Support or Product Design discipline

Expired

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