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BASIC

Technical Associate – Monitoring

Hyderabad
Posted on: 10 Oct 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Programming
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Transformation happens here! Come, be a part of our exciting journey! Are you the one we are looking for? Inviting applications for the role of Technical Associate - L1 Monitoring This role will consist of managing service desk team which will include performance, escalations, team admin issues and driving improvements. Along with other project related task on adhoc basis and managing relationship with stakeholders. Responsibilities ITIL awareness with project management skills. Strong skills in enterprise monitoring technologies IT monitoring/alerting (environment/element management) experience in operations Good understanding about application of various statistical tools in data analysis and Problem solving Experience in the tools like ServiceNow, and monitoring systems and strong understanding of SLA’s Working with Incident, Change, and Problem management to define and implement processes Working with support groups to define technology services and implement them in the Service Catalogue Experience in managing and delivering internal monitoring support functions Experience working with both Windows and Red Hat and an understanding of VMware or equivalent virtualization technology Experience preparing technical reports by collecting, analysing, and summarizing information and trends Solid understanding of Microsoft Operating Systems Experience in preparing reports using multiple tools like MS Office and OneNote Qualifications we seek in you! Minimum Qualifications Must have a technology and service desk background Graduate in any stream ITIL certification is preferred Preferred Qualifications Demonstrated on-the-job experience performing network security analysis and risk management Troubleshoot all aspects of monitoring application issues effectively and understand the product configuration, flow and logging in detail Experience in virtualized infrastructure monitoring and exploitation–virtual machines, storages, and networks Proven project coordination skills and experience in planning, development, and implementation of projects with multiple objectives Excellent written, analysis, and troubleshooting skills Strong presentation skills; ability to lead technical discussions Self-driven individual with strong written and verbal skills Demonstrates the highest standards of professional behaviour in dealing with clients, colleagues and staff Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Job Technical Associate Primary Location India-Hyderabad Other Locations India-Hyderabad Education Level Bachelor's / Graduation / Equivalent Job Posting Oct 5, 2021, 6:37:49 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

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