Technical Account Specialist

Job details

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Job description

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Company Description Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime. We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime. We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group Job Description Major Job Functions Provide user account maintenance (add/delete/update) service for client Serves as project coordinator for program scheduling and fulfillment. Conducts final quality analysis on projects, reviewing accuracy of output. Support implementation and testing of automation and process improvements May participate and provide input to the design and testing phases of new projects Client interaction will be based on email responses to client submitted tickets. Serves as onboarding coordinator for sandbox client. Conducts final quality analysis on projects, reviewing accuracy of output. Provides troubleshooting for sandbox access and file transfer tool Client interaction will be based on standard web/phone troubleshooting with established troubleshooting guides.