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Technical Account Manager Cloud Professional Services

India
Posted on: 14 Sep 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Programming
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


Due to the current health crisis related to COVID-19 and the escalating visa travel restrictions in place, we're currently unable to extend offers to anyone who cannot work from India due to lockdown visa travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. We're keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Mumbai, Maharashtra, India

< strong>Minimum qualifications:
  • Bachelor’s degree in Computer Science, Engineering, related technical field or equivalent practical experience. < li>
  • 3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.< li>
  • Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

    < li> < ul>Preferred qualifications:
    • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.< li>
    • Experience translating business requirements into technological solutions. < li>
    • Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.< li>
    • Excellent communication, presentation, problem-solving, and management skills.

      < li> < ul> About The Job

      < u>< strong>The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

      As a Technical Account Manager (TAM), you will draw on customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at various organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.

      As a TAM, you'll regularly engage with a variety of stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will use your relationship management skills and technical credibility to effectively communicate at all levels of the organization. You will travel (domestically and internationally) approximately 25% of the time.

      Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

      Responsibilities

      < u>< strong>
      • Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies. < li>
      • Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum. < li>
      • Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs. < li>
      • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues escalations to resolution. < li>
      • Develop best practices and resources that help accelerate cloud adoption and support initiatives to scale through partners.

        < li> < ul>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . < div>< body>< html>

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