Posted on: 14 Sep 2021

Job details

  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY HR / Operations
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time

Job description

Why Kyndryl
< strong>We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it's intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit

Your Role And Responsibilities
< strong>Workplace Collaboration SME has Expert level skills in one or more communication and the collaboration technologies (on-premise or on cloud) like Office 365 Suite, Exchange, SharePoint, OneDrive, Skype, Lync, MS Teams, Yammer, CISCO WebEx, CISCO Jabber, Dominos AD AAD and similar collaboration technologies.

Individual in this job role acts as a technical escalation point for “Workplace Collaboration Administrators” and provides technical leadership to Internal delivery team, customer s and IBM Account Team for all technical discussions, Major Incidents, Complex RFS activities etc. They also work closely with the customer s to review customer IT environment, work on remediating the technological gaps, develop remediation plans and provides technical recommendations.

SMEs are responsible to ensure the stability of customer’s Collaboration environment and review and implement any changes to the environment as required to have minimum to no impact to customer business. SME would lead all Major Incidents in customer Collaboration environment and provide technical resolution within the agreed SLA timeframe.

SMEs would also conduct skill gap analysis and conduct trainings to bridge any gaps found and build SOPs and technology best practices for internal consumption by IBM Delivery team.

SMEs are engaged in escalated technical issues to provide timely resolution and they represent the delivery team in customer daily, weekly, monthly interlocks.

SMEs lead the RFS requirements and implement technical solutions approved by the customer that includes remediation before migration, migration to O365 or fresh new set-up of the collaboration environment, support post migration issues and provide required handholding.

Required Technical And Professional Expertise
< strong>Must have technical leadership skills

Customer Relationship Management Skills

Deep Analytical Assessment Skills

Expert level skills in collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,

Expert level knowledge of On-Premise Active Directory or Azure Active Directory (AAD)

Expert level knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)

Knowledge of Scripting (Eg: PowerShell)

Ability to implement simple to complex technical solutions with migration capabilities (Collaboration technologies)

Knowledge of migration tools like “Quest”, “Binary Tree” etc

Good Knowledge of Windows Server Administration

Ability to communicate effectively (Written and Oral)

Preferred Technical And Professional Experience
< strong>None

Required Education
< strong>Bachelor's Degree

Preferred Education
< strong>Master's Degree

Country Region
< strong>India

State Province

City Township Village
< strong>Noida

Kyndryl and IBM
< strong>Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Being You @ Kyndryl
< strong>Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other Things To Know
< strong>When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary Job Category
< strong>Software Development & Support

Role ( Job Role )
< strong>Technical Support Professional

Employment Type
< strong>Full-Time

Contract type
< strong>Regular

Position Type
< strong>Early Professional

Travel Required
< strong>No Travel

< strong>(Y030) Kyndryl Solutions Private Limited

Is this role a commissionable sales incentive based position?
< strong>No < div>< body>< html>

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