Servicenow Manager

Job details

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Job description

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Company:Qualcomm India Private Limited Job Area:Information Technology Group, Information Technology Group > IT Management Job Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. Job OverviewJob Overview GENERAL SUMMARY Qualcomm IT seeks a ServiceNow Manager to lead and manage the teams of Developers and Operational Support. The role will also involve solutioning the complex servicenow technical solutions. This role also will involve assisting the developers and operational team members on the technical issues. Responsibilities Lead and Manage the ServiceNow Development teams; Guide and Assist development teams on the technical solutions Lead and Manage the ServiceNow Operations Support team; ssist Operations team on the technical blockers Continuously review and re-define the processes with-in the team Work closely with a group of System Analysts to understand the requirements and provide estimates, solutions and work on the project plans Work closely with IT and Non-IT user groups; Provide the right solutions, good customer support and maintain good relations. Motivates direct team to accept change and adapt priorities in order to meet changing demands. Adapts personal approach to meet the needs of different or new situations. Collaborates with individuals inside own team and with other teams to complete project work. Maintains strong relationships with internal/external customers and business stakeholders. Builds a broad network of strong relationships across the organization. Provides recommendations to management and business stakeholders on how to integrate requirements with current systems and business processes. Demonstrates the ability to effectively utilize multiple approaches to gain buy-in. Develops, coaches, and mentors members of the team and provides development assignments. Communicates performance expectations and monitors and evaluates performance of members of team to ensure plans are met. Provides a reliable sounding Managerial Skillset required Accountability - Hold one’s self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes. Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments. Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives. Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others. People Development - Models and creates an environment that promotes career development. Technical 10+ years of overall IT experience. 5+ years of experience into ServiceNow development or Operations 2+ years of experience in managing the development and operation teams. Strong ServiceNow technical knowledge on various ServiceNow scripting concepts In-depth knowledge on ServiceNow modules like ITSM, Asset Management, PPM, HR Hub Strong experience in desigining technial solutions and provide assistance to development teams Strong experience in designing/developing complex integrations with REST, SOAP, Middleware Min. Qualifications* 5+ years of hands-on experience on developing the ServiceNow Implementation Solid System integration experience using web services (SOAP, REST, JMS/Middleware) Well versed with different ServiceNow products Well versed with ServiceNow scripting concepts Excellent communication skills - verbal & written are truly essential Experience working in Agile mode and working with remotely located teams. Develops, coaches, and mentors members of the team and provides development assignments. Motivates direct team to accept change and adapt priorities in order to meet changing demands. Preferred Qualifications* Solid experience in and leading and managing the ServiceNow Development & Operations team 2+ years of experience in managing a team size of 10+ developers and support team members Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments. Education - RequiredMasters / Bachelor’s degree in CSE, IT, Computer Applications or other Engg is preferred Job OverviewJob Overview Qualcomm IT seeks a ServiceNow Manager to lead and manage the teams of Developers and Operational Support.The role will also involve solutioning the complex servicenow technical solutions. This role also will involve assisting the developers and operational team members on the technical issues. Technical 10+ years of overall IT experience. 5+ years of experience into ServiceNow development or Operations 2+ years of experience in managing the development and operation teams. Strong ServiceNow technical knowledge on various ServiceNow scripting concepts In-depth knowledge on ServiceNow modules like ITSM, Asset Management, PPM, HR Hub Strong experience in desigining technial solutions and provide assistance to development teams Strong experience in designing/developing complex integrations with REST, SOAP, Middleware Min. Qualifications* 5+ years of hands-on experience on developing the ServiceNow Implementation Solid System integration experience using web services (SOAP, REST, JMS/Middleware) Well versed with different ServiceNow products Well versed with ServiceNow scripting concepts Excellent communication skills - verbal & written are truly essential Experience working in Agile mode and working with remotely located teams. Develops, coaches, and mentors members of the team and provides development assignments. Motivates direct team to accept change and adapt priorities in order to meet changing demands. Preferred Qualifications* Solid experience in and leading and managing the ServiceNow Development & Operations team 2+ years of experience in managing a team size of 10+ developers and support team members Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments. Education - RequiredMasters / Bachelor’s degree in CSE, IT, Computer Applications or other Engg is preferred Education Minimum Qualifications See the required degree associated with years of work experience Work Experiences 2+ years experience leading projects/programs., 6+ years of IT-relevant work experience, 8+ years IT-relevant work experience Skills Certifications: Education Preferred Qualifications Skills Work Experiences: Business Relationships, Decision Making, Feedback & Recognition, Inclusion & Fairness, Information Technology Project Management, Ongoing & Open Communication, Technical / Functional Knowledge Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport To all Staffing and Recruiting Agencies:Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers .