Service Manager

Job details

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Job description

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Our people work differently depending on their jobs and needs. From home working to job sharing, go to remote and flexible working to find out more. This role is based in India and as such all normal working days must be carried out in India. Join us as a Service Manager We’re looking for a Service Manager to help us deliver outstanding service to our customers You'll be helping to lead technical support for relevant platforms, activities and processes relating to the areas of your specialist knowledge Hone your existing management skills and advance you career in this exciting, fast paced role What you'll do In your new role, you'll be managing the delivery of excellent service to our customers through the delivery of one or more service management disciplines, such as incident, problem, change, configuration, capacity, availability or configuration management. You'll also be: Setting an overall vision and strategy for the business area and your team Taking ownership for service in areas of specialist knowledge Communicating, collaborating and influencing colleagues and stakeholders across the bank Supporting the continuous improvement of processes and procedures in your area of specialist knowledge Establishing a culture of innovation and strategic thinking The skills you'll need To succeed in this role, you’ll need an understanding of relevant industry standard toolsets and processes to drive up customer service within an IT environment, as well as knowledge and experience of operational principles. You’ll also demonstrate: Technical knowledge, including platform, technology, products and domains Knowledge of one or more service management disciplines Strong interpersonal and communication skills A keen eye for detail Apply for this job