Service Manager

Job details

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Job description

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Ernst &Young LLP Job Description Job Summary: The manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements. Essential Functions of the Job: Defines the actual work that will be accomplished and the features that will be built within each release Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers Grooms existing product backlog with the business stakeholders Defines, maintains and communicates product roadmap Determines customers' needs and desires by specifying the research needed to obtain information Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes Aids in determining cost model and forecasting volume Review service level performance for product and outline service improvement plan where necessary Outlines operational requirements by scheduling and assigning employees; following up on work results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Knowledge and Skills Requirements: Must possess: 2-5 years of ServiceNow product knowledge Excellent verbal and written communication skills Highly proficient presentation skills including use of powerpoint A working knowledge of Agile Development / Extreme programming methods Ability to: effectively communicate with all levels of the organization globally demonstrate analytical and problem solving skills work on multiple overlapping projects Supervision Responsibilities: Works across ServiceNow oriented Agile delivery team Other Requirements: The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities. Job Requirements: Education: College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Experience: Approximately 3 to 5 years of experience in a product manager or service owner role ITIL Service Manager certification or equivalent work experience a plus Able to exhibit a progression of increasingly complex job responsibilities during the period. Overall 5-8 years of work experience. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.