Service Management Application Tech Support Practitioner

Job details

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Job description

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About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com Project Role :SW/Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Management Level :10 Work Experience :4-6 years Work location :Gurugram Must Have Skills :Infrastructure Service Management Good To Have Skills :No Technology Specialization Job Requirements : Key Responsibilities : 1 Incident/Service request escalation 2 SLA escalation and reporting 3 Incident reporting and communication 4 Ticket trend analysis 5 Reporting of Incidents and service request 6 Continues improvement in delivery Technical Experience : 1 Must have at least ITIL v4 foundation certificate 2 Experience in handling Service management reporting tasks Professional Attributes : Good Communication skills Educational Qualification : BE or Equivalent Additional Information : NA 15 years of full time education