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BASIC

Senior Technical Process Executive

Pune
Posted on: 01 Oct 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Admin / Product
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


Providing level 1/1.5 support to users contacting Service Desk Adherence to defined Ms Amlin procedures as documented in Knowledge Management database A professional approach in both verbal and written communications Identify improvements to ways of working Possess demonstrable knowledge of modern IT workplace applications A positive and proactive manner with excellent customer service skills Able to correctly follow documented procedures Excellent verbal and written communication skills Excellent troubleshooting / problem solving skills. Good planning and organisational skills Self-initiative and passion to provide great customer service within defined guidelines A general understanding and proficiency when working with all IT systems A can-do attitude and a mind-set that is receptive to change Previous experience of providing first-line support Experience of using appropriate IT technology, methods, principles and equipment such as: Office 365 Microsoft Office products Citrix Win8 / Win10 Telephony Systems - TBD Active Directory MS SharePoint ServiceNow Desirable ITIL Foundation skills Identify and propose continual service improvements to ways of working and support processes to line manager,

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