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BASIC

Senior Executive

Pepsico
Hyderabad
Posted on: 15 Aug 2021

Job details

  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Sales & Marketing
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Desired skillset

Job description

Auto req ID:< strong> 244875BR

Job Description
< u>< strong>
  • Strong proficiency on Business English. (Almost native.)< li>
  • Ability to listen to each consumer attentively and use information provided by company to tailor responses actions to meet the consumer’s specific needs.< li>
  • Able to react effectively and calmly in emergencies.< li>
  • Able to maintain customer confidentiality.< li>
  • Answer customers on official channels professionally and responding officially to their inquiries, suggestions and complaints.< li>
  • Excellent verbal and written communication skills, including verbal with proper grammar. (50 wpm minimum with accuracy)< li>
  • Obtaining and evaluating all relevant data to handle complaints and inquiries, so that we may understand, and have better insight, to the consumer needs.< li>
  • Recording details of comments, inquiries, complaints, and actions taken in interactiion notes and reports as necessary and updating them in our platform.< li>
  • Researching required information using available resources.< li>
  • Processing forms, orders, and applications needed to help our customers.< li>
  • Identifying, escalating priority issues and reporting to the high-level management.< li>
  • Routing interactions cases to the appropriate service resources.< li>
  • Technical expert in related computer applications.< li>
  • Ensure proper security and confidenciality procedures are followed on all client interactions.< li>
  • Other duties as assigned or requested to better serve our purpose.< li>
  • Attend and actively participate in Team Meetings additional training sessions as scheduled.
    < li> < ul> Qualifications Requirements
    < u>< strong>
    • 6 to 12 months of customer service experience, preferably in a non-voice UK US process. Graduation a must (Must for HBS).< li>
    • Experience in dealing with public queries.< li>
    • Ability to work with others in a close manner.< li>
    • Good computer skills.< li>
    • Good multi-tasking skills.< li>
    • Good self-teaching skill
      < li> < ul> Relocation Eligible:< strong> Eligible for Standard Relocation

      Job Type:< strong> Regular < div>< body>< html>
      Expired
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