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Quality Specialist

Jaipur
Posted on: 23 Aug 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Programming
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


1. The Quality Specialist shall be responsible for Service Delivery Quality in the areas assigned 2. Perform delegated activities as per Service Quality Plan 3. Understanding Process of Transaction Monitoring, Validation of Sampling Plan on Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling method adherence 4. Data Management around the process performance 5. Identify metrics to be tracked for the processes and report the performance on defined frequencies 6. Perform root cause identification of process failures and implementation of corrective preventive actions 7. Proactive Risk identification & mitigation 8. Identify and check key controls for all process in QMS related to engagement 9. Support in driving process improvement culture building via ideation program and actively engage in project execution stages 10. Support Quality Manager in implementation of Quality practices and requirements 1. Domain Knowledge: Specialized knowledge in F&A or HRO domain 2. Process Management: Auditing, Gap Assessment, Root cause analysis, Coaching & Feedback 3. Process Improvement: Problem solving skills, Data Analysis, Presentation Skills 4. Six Sigma   Lean: Lean or Yellow Belt Certified 5. Good command over written and spoken English 6. Good command over MS-Excel and MS-PowerPoint,< pre>< span>< body>< html>                                                                

                                

                                
                                
                            

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