Quality Assurance Manager

Job details

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Job description

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Ensure creation of Q&P improvement and customer satisfaction improvement strategy for small accounts. Recommend Q&P goal setting in projects and also at the DU level Deploy delivery excellence strategies as elicited in the business plan and other related initiatives Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation the strategy For a Business Unit or Development Center: offers specialized process training including content-creation Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan Perform risk assessment, Identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances Project level quality planning, Conceptual and Practical knowledge of Quality models like CMMI, Six Sigma, PCMM, Metrics, Software engineering and basics of project management, Focus on Productivity improvement levers like Tools, Automation and Reuse etc. IT / Industry Project Management, Quality Models, Software Engineering (and other Engineering fundamentals for non-IT units of Infosys), Quantitative and Statistical Analysis techniques.,