Quality And Analyst

Job details

---

Job description

---

Req ID: 133787 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Quality and Performance Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position where the individual can facilitate quality management system in specific teams under detailed supervision. Performs periodic quality audits, quality controls. Runs quality reports. Facilitate conduct of internal process audits. In call centers, performs side-by-sides, and monitoring agent calls, with particular attention to technical/functional excellence. Provides on- going, on-the-floor support and development of agents' technical knowledge, continually raising the bar for quality and service levels. Collates and publishes metrics data related to quality management system for specific teams. Facilitates conduct of internal process audits and ensures findings are logged and tracked to closure. May perform tools testing. Generates status dashboard and ensures correctness. Conducts final inspections of simple project. Makes amendments to tools, templates and dashboards Generates status dashboard and ensures correctness Qualifications 1-3 years of relevant experience or equivalent combination of education and work experience. Language Requirements: Advanced skill level in English. Basic understanding of relevant operational process area (software engineering and support, infrastructure services and business process services). Basic Knowledge of Audit process. About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.