This job has been expired a while ago. Please use your discretion.
Job details
-
NATURE OF JOB
Hybrid — WFH / WFO / CW
- CATEGORY Programming
-
SALARY RANGE
Best in the industry Annual
-
EXPERIENCE
1 – 3 Years
- JOB TYPE Full Time
-
REGIONAL PREFRENCES
India
-
NO. OF VACANCIES
1
Desired skillset
Job description
1. To ensure transaction monitoring plan in voice/service desk environment is met as per sampling plan (Recording Errors & providing feedback) 2. Conduct RCA, arrive at improvement plan & publish report (SLA s, Customer Complains, escalations, etc.) 3. Ensure calibration process to have minimum deviation 4. Ensure adherence to SA/IA or integrated framework 5. Conducting CSAT and follow up on implementation of action plans 6. Implementation of Customer Complaint Handling System 7. Ensure risk avoidance/mitigation using appropriate tools and techniques like FMEA, etc. 1. To ensure transaction monitoring plan in voice/service desk environment is met as per sampling plan (Recording Errors & providing feedback) 2. Conduct RCA, arrive at improvement plan & publish report (SLA s, Customer Complains, escalations, etc.) 3. Ensure calibration process to have minimum deviation 4. Ensure adherence to SA/IA or integrated framework 5. Conducting CSAT and follow up on implementation of action plans 6. Implementation of Customer Complaint Handling System 7. Ensure risk avoidance/mitigation using appropriate tools and techniques like FMEA, etc.,
Free
Weekly Job Alert
