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Process Executive – Customer Service Representative

Bangalore
Posted on: 13 Oct 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Programming
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


Purpose of the Role Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys. Educational Qualification Graduate Mandatory Language Requirement High level of fluency in written English. Able to converse and provide technical support in English through various channels Live Chat Minimum Experience 1 year With process customer service / tech support. Preference would be experience in telecom Areas of Responsibility 1. Meeting SLA and KPIs 2. Customer Interaction trouble shooting 3. Level 1 support to consumer customers for data repair services. Minimum Technical Knowledge Required Knowledge and experience on ticketing tools, chat platforms. Understanding of telecom industry, products, ISP related services, etc Understanding of common technical terminology Displays superb customer service skills and capabilities Basic Operating System knowledge Knowledge of common ISP products & services Good analytical ability Ability to navigate common user interface elements Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data Communicate to the user in a language, the user is most comfortable with,

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