Process Developer

Job details

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Job description

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? We are inviting applications for the role of PA/PD, Insurance (Intake and Routing) Responsibilities Work on new business submission to validate availability of minimum required information in the document and segment the same to correct underwriting department with proper platform setup Transaction processing according to standard work & SOP Prioritize transactions according to documented guidelines to meet SLA Plan and organize tasks and work responsibilities to achieve objectives Comprehending and responding to customer inquiries. Identify, research, and resolve problems Assist with/perform other team tasks as required Accurately maintain and record data for production Understand and apply Core Competencies Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required Prioritization of Emails with a focus to improve client satisfaction Minimum Qualifications Qualifications we seek in you Any graduate (except technical, BE, and LLB) Good analytical and problem-solving skills Ability to communicate verbally and through emails with businesses Proven ability to build effective working relationships with clients & internal stakeholders Positive attitude with a focus on continuous process improvement and an open mind to change BPO or Captive work experience Excellent Written and Verbal Communication skills Ability to facilitate and own resolution of discrepancies and disputes. Ability to handle multiple priorities within strict time constraints. Ability to independently research, analyze, and recommend solutions to close open items and discrepancies Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers Excellent command and Excel tools from day-to-day operations delivery standpoint Well versed with MS Excel, MS Word Good typing skill with high accuracy Property and casualty insurance (UA or underwriting assistant) Preferred Qualifications BPO work experience with another Genpact global client Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Job Process Developer Primary Location India-Jaipur Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Oct 11, 2021, 12:18:50 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time