Process Associate – Voice

Job details

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Job description

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? We are inviting applications for the role of Process Associate, Procurement We need someone with deep understanding and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, effective, high quality service and assistance before, during, and after the customer's requirements are met. You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering. Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided Responsibilities You shall process purchase requisition and supplier-set up You should handle email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met You will to keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken Develop communication between customers to have a smooth transaction Ability to perform and resolve query of a customer to build a better relationship Monitor generic email box for incoming queries and acknowledge them as per SLA Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes Follow up with requesters/co-functional teams to provide quicker resolutions and Suppliers/Vendors wherever required Provide periodic updates to users/impacted parties on the status of the ticket/issue raised Transfer/Raise inquiries to appropriate teams for resolution Qualifications we seek in you Minimum Qualifications Freshers are eligible. Graduation in Commerce (B.Com) Excellent Communication Skills - Written and Spoken End to End understanding of Procure to Pay activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.) Preferred qualifications Relevant experience in Procurement like Supplier Set-up or Procurement Operations or Accounts Payable Proficient with MS Excel Understanding of Procurement/Supplier Set-up Concepts Familiarity with WorkDay and Coupa will be an added advantage Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Job Process Associate Primary Location India-Hyderabad Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 6, 2021, 12:39:58 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time