Process Associate – Collections

Job details

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Job description

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. We are inviting applications for the role of Process Associate, Collections Responsibilities Collect the delinquent amount from the customer over the phone or take promises from them on making the payment Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution Inbound & outbound calling Provide payment plans basis customer requirement Maintain a deep understanding of client process and policies Minimum Qualifications Qualifications we seek in you Graduate (in any stream) Excellent Communication Skills (verbal and written) Preferred Qualifications Good customer handling skills High Energy level Effective probing skills and analyzing / understanding skills You should be able to work on a flexible schedule (including weekend shift) Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Oct 5, 2021, 7:14:24 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time