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Process Associate – Collections

Genpact
Jaipur
Posted on: 14 Sep 2021

Job details

  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Admin / Product
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Desired skillset

Job description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a PA, Collections (Non Voice)

We are looking for professionals with OTC domain experience who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection Exceptions

Responsibilities
< u>< strong>
  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.< li>
  • Respond to email phone queries related to disputed invoice< li>
  • Research and analyze the disputes deductions in ERP< li>
  • Follow-up with various departments to get supporting documents info for dispute deductions resolution< li>
  • Find opportunities and recommend solutions for process and automation improvements< li>
  • Daily reporting of individual portfolios to track and monitor the past dues< li>
  • Implement collections strategy to reduce the past due Research and problem solve in a manner to expedite all cases in order to avoid any adverse customer impact< li>
  • Work as a teammate to process any adhoc request on time.< li>
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly.< li>
  • Call out problems to senior staff members and or management as appropriate.
    < li> < ul> Qualifications

    < u>< strong>Minimum qualifications
    • B.Com< li>
    • Freshers are eligible< li>
    • Excellent Interpersonal skills
      < li> < ul> Preferred Skill Set
      < u>< strong>
      • Prior collections management experience will be an advantage
        < li>< ul>Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

        Job

        < strong>Process Associate

        Primary Location

        < strong>India-Jaipur

        Education Level

        < strong>Bachelor's Graduation Equivalent

        Job Posting

        < strong>Sep 14, 2021, 4:56:00 AM

        Unposting Date

        < strong>Ongoing

        Master Skills List

        < u>< strong>Operations

        Job Category

        < strong>Full Time < div>< body>< html>
        Expired
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