Process Associate Cash Collection

Job details

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Job description

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With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? We are inviting applications for the role of Process Associate, Collections! In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. We are looking for some who should be open to work in any shift as per the business requirement. Responsibilities Ability to comprehend and communicate effectively with the customers (written & verbal) Successfully manage accounts receivables portfolio and collect on accounts past due Strategize collection activities to maximize cash receipt Establish and maintain accounts receivable communication with customers through phone/e-mail Communicate with customer to attempt to bring resolution to unpaid accounts Document all accounts receivable communications on Akritiv including coding of customer disputes and promise to pay Meet defined process targets and activity metrics/SLAs Assist the Accounts Receivable Supervisor with monthly and weekly ad hoc reporting activities Helping in high-level negotiation with delinquent B2B customers by calling and sending reminders, demand / dunning Letters, delinquent notices to overdue accounts via emails Ensure prompt, same-day payment applications and quick resolution of any discrepancies in payments. (I.e. credits, charge back, etc.) Follow up with collection and allocation of unapplied credits or payments Investigate and resolve customer nonpayment, short payment and/or disputes Provide feedback to management concerning possible problems or areas of improvement Make recommendations to implement improved processes through lean & Six Sigma Participate in team planning meetings Qualifications Minimum qualifications B. Com Graduate Proven experience Preferred Qualifications Good customer handling skills High Energy level Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Job Process Associate Primary Location India-Gurugram Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Oct 5, 2021, 2:10:32 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time