Order Processing Administrator

Job details

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Job description

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Description Order Processing Administrator Location : Chennai, India Required Language : English Employment Type : Full Time Seniority Level : Entry Level Travel : <10% Job Summary: Leading our customer service activities in delivering superior services to satisfy our customers' needs and exceeds their expectations; providing value-added services, achieving the highest level of perfect order fulfilment, customer satisfaction and intimacy, and in meeting our goals of profitability and cash flow as well as customers’ needs. Job Responsibilities: High Level of Order Fulfilment, Customer Satisfaction & Superior Customer Intimacy Services Sales Order Processing. CX – Accurate and Promptly processing of New orders, Revised Orders, Complex Orders (If any) in SAP system for Singapore and Indonesia Entity. CX - Ensure every order is executed as a Perfect order. CX - Ensure all the orders are completed within our Internal SLA Agreement. CX - Aligns and follows prioritization to manage day-to-day tasks. CX - Robust email flagging system being done promptly. OX - Supporting the team for any urgent sales order processing if required. OX - Ensure the Pending order activities in the Outlook email folder are completed on time. If not to do the necessary follow up with the concern team to get it done. Effective Management of Logistics Documentation Processing the Logistics documentation for Singapore Exports Order. Ensure that the documentation processes are performed timely and right at first time. Close coordination with respective team member for any queries to ensure shipping documents are prepared in proper format and right at the first time for submission to bank/customers accordingly. Make sure that all the LC and bank contracts terms and conditions to comply on the shipping documents. Coordinates with forwarder for the queries like clarification or amendments of BL draft, Form D, Form E, Form AI, Form AK, COO, Insurance etc. Work with external parties for documentation requirement - Major (fumigation certificate), BOA ( LC clarifications), Tokyo marine (Insurance), SICCI for Country of Origin Certificate, Customer nominated forwarder for FOB shipments. Ensure that all the documents are completed and parked in our shard drive for consolidation and Submission to bank. Ensure a copy of shipping document archived in share drive. Contribute Perfect order - documentation accuracy Job Description: High Level of Order Fulfillment processing. Ensure effective customer service and relations through prompt processing of sales orders and timely documentation. Ensure every order is executed as a Perfect Order and every documentation is executed as perfect which affects our Perfect order. Prompt response to sales associates/distributors/customers on issues or related such as orders and documentation inquiries, etc. Meeting special needs, requests from customers on the Order processing and Shipping documentation. Job Specification: Education: Relevant diploma/degree in the Supply Chain Management or Logistics. Experience More than 3 years of relevant working experience in an MNC. Brief background in customer service, logistics and international trade functions. Bilingual in written and spoken English. Computer proficiency with Good knowledge in Microsoft Office Applications. Familiar with ERP system (SAP). Fast Learner. Personal Traits Pleasant personality, energetic, self-motivated and results oriented. Good interpersonal and communication skills. A team player with the ability to work independently.