Network Support Analyst

Strict adherence to defined policies, processes and procedures

Responsible for NW services improvement and operational task improvement

Responsible to carry out the troubleshooting on Networks and Appliances

Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.

Manage shifts and take-up escalations on daily issues handled escalated in the form of Daily reports.

Management of Network & appliances

Ensure earlier resolution to the issues to meet SLA

Ensure hardening & patching of devices meet compliance standards

Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes

Work on the Service request and Incidents

Scope and device relation with load analysis

Hands-on experience on Network protocols like HSRP, VLANS, STP, OSPF, BGP and MPLS.

Hands-on Experience on CISCO and Aruba L3 L2 switches and WAN Routers including Cisco Wireless LAN Controller and Access point.

Hands on experience on managing device through CLI & GUI both

Understanding of Enterprise level of Network Operations

Profiles having networking experience in Data Center industry at any given point in their career will be preferred

Self-driven and motivated to achieve success < div>< body>< html>