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Job details
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NATURE OF JOB
Hybrid — WFH / WFO / CW
- CATEGORY Programming
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SALARY RANGE
Best in the industry Annual
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EXPERIENCE
1 – 3 Years
- JOB TYPE Full Time
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REGIONAL PREFRENCES
India
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NO. OF VACANCIES
1
Desired skillset
Job description
- Helpdesk Senior Associate at Grade-5 position in Service Desk< li>
- Must be a Graduate. B.Tech B.E or any other technical degree preferred< li>
- Good communication skills with 1 year of international calling experience< li>
- Good comprehension & writing skills< li>
- Must possess excellent customer handling skills< li>
- Should be comfortable to work in rotational shift with 24x7 support window Job description:< li>
- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.< li>
- Activities include recognition, research, isolation, resolution & follow up steps.< li>
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.< li>
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.< li>
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.< li> < ul> < div>< body>< html>
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