Environment Analyst

Job details

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Job description

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Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. We actively seek an Environment Analyst resident in our Hyderabad or Bangalore Location. We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives. Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment. Position Summary The Rimini Street Environments Analyst provides support to the Global Client Environments Engineers in implementing remote access for new client’s Onboarding. The Environment Analyst also provides ongoing support for remote access issues identified by the client or by support or development engineers. Essential Duties And Responsibilities Excellent English verbal and written communication skills are required Hands-on configuration, installation, troubleshooting ERP application and support tools including Putty, Oracle Developer Suite, BI Publisher and other similar tools Solve complex issues using methodical troubleshooting based on expert knowledge of Windows, Unix, Citrix, Remote Desktop, Application Tool functionality Configuration and administration of operating system and server software including but not limited to: Windows Operating systems (Windows 7 and 8), Windows Server 2008, 2012 and 2014 comfortable working at the Registry level Diagnose and resolve network connectivity, application access and authentication issues Communicate with clients via email, telephone, or GoToMeeting to resolve remote access issues and the installation of application tools installed on remote environments Create/update remote access documents with user-friendly instructions Manage environment requests and maintain overall ownership of user’s issues ensuring that they receive resolution within a reasonable timeframe Ensure remote access documentation is complete and follows standards required to maintain ISO 9000/9001 certification Ability to work independently and in a team environment Ability to communicate well with internal and external contacts Should be flexible working in shifts Additional Duties And Responsibilities Environment Analyst is also responsible to complete all assigned environment projects the team undertakes. Qualifications/Skills/Experience Location Hyderabad or Bangalore Education Bachelor and/or Masters Degree in Computer Science or related field Experience Experience with virtual gateways including installation, confirguration and troubleshooting of different VPN clients, token softwares, security applications and plug-ins Experience with the installation and configuration of tools used to support the ERP packages such as Oracle EBS, OT, Hyperion and others as identified Experience working in an dynamic, fast-paced techonological environment Experience in a customer facing support role Experience working with multiple desktop and server operating systems and web based applications Experience working with VMware platform Experience working with SharePoint Skills Windows XP/7 desktop administration. Windows 2000/2003/2008 server architechture Familiarity with multiple remote access clients such as Citrix Xenapp Server, Juniper, Cisco VPN client Experience with network support, ability to troubleshoot and diagnose connectivity and performance issues Excellent English written and verbal communication skills are required Familiarity with Unix/Linux platform and command line syntax Excellent knowledge in MS word, Excel & PowerPoint Desired Qualifications MCSE certified A+ certified 4+ years experience in an IT support role Company Description Company Description Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception. Be Treated Like the Best Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation All Rimini Street professionals are encouraged to grow and learn new skills Accelerating Company Growth Trading on Nasdaq under ticker symbol RMNI since October 2017 A dded to the US Russell 2000® Index in 2018 Over 2,000 active clients, including 100 of the Fortune 500 and Global 100 2019 fiscal year revenue of $281.1 million, up 10.9% year over year Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019 Launched the global availability of Application Management Services for Salesforce, SAP and Oracle Recent Industry Recognition Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service Honored with two gold Stevie awards for Company of the Year in 2019, The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law. Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.