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BASIC

Enterprise Product Manager

Ey
Thiruvananthapuram
Posted on: 08 Oct 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Sales & Marketing
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Summary: The ServiceNow Product Manager is responsible for the overall management of one or more technology solutions for EY ServiceNow. This position is expected to manage the solutions in line with the EY ServiceNow strategy, ensure that solutions fit consistently within the suite of technology enablers, as appropriate, solutions operate as designed and are of high quality. The product manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. The product manager works heavily with the requesting business team and is an advocate for their business solution. In the project space, they are responsible for delivering projects on schedule, within budget, and with quality. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements. Essential Functions of the Job: Successfully execute the project to agreed schedule, budget and scope Perform the relevant product management processes – as per Agile methodology. Manage project scope variance(s), anticipate time and budget overruns, and communicate appropriately any project-related challenges. Interface and communicate with project team, management and stakeholders Delivery of projects aligned to overall business and technology strategies and architectures Work within defined governance processes and solution guiding principles Support development of business cases with the customer team including leading on the solutions estimate Ensures that quality project standards are met as prescribed by EY Technology through the effective implementation or use of approved processes, guiding principles, methodologies and deliverables Defines the actual work that will be accomplished and the features that will be built within each release Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers Grooms existing product backlog with the business stakeholders Defines, maintains and communicates product roadmap Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes Review service level performance for product and outline service improvement plan where necessary Maintains professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies. Recommend courses of action and manage relationships for positive progress. Contributes to team effort by accomplishing related results as needed. Knowledge and Skills Requirements: Advanced comprehension of agile SAFe project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management) Track record of customer focus, based on openness, trust, and delivering on promises Extensive experience of delivery that includes the use of supplier and off-shore resources Management skills to manage one or more large, complex projects simultaneously IT background with experience across the systems development life cycle with experience in all project phases utilizing SAFe Agile framework Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams Strong communication and interpersonal skills (includes negotiation) Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing 3-5 years of ServiceNow product knowledge Highly proficient presentation skills including use of PowerPoint Analytical/Decision Making Responsibilities: Determines priorities (and processes) needed to achieve business objectives and ensures these are aligned to collaboration strategies Adheres to all firm policies, guidelines and standards in relation to responsible use of platforms and solution configuration Supervision Responsibilities: Works across ServiceNow oriented Agile delivery team Product manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated Product manager leads/coordinates project teams consisting of cross functional, global, and virtual groups; Coaches, mentors and supports other product managers as well as other project resources as needed Other Requirements: The role may also require the periodic allocation of additional time on the job to support multiple demands and escalating issues and some travel to support change or planned project activities Flexibility in working hours to accommodate workload and multiple time zones as needed National and international travel may be required Job Requirements: Education: College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Experience: 6 to 10 years in a corporate IT environment 2 to 4 years’ experience in project / product management or service owner role 3 to 5 years of ServiceNow product knowledge Able to exhibit a progression of increasingly complex job responsibilities ITIL Service Manager certification or equivalent work experience a plus Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure) Work experience in a professional services industry, preferred EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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