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Director – Applications Management

Hyderabad
Posted on: 06 Sep 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Admin / Product
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


Gainsight™< strong> is the leader in customer success and product experience software. The Gainsight Customer Cloud offers everything your business needs to retain customers and drive growth in the age of the customer. As the first cloud of its kind, Gainsight brings together the required technologies to deliver a superior post-sale experience, ensuring customers easily adopt products they’ve purchased and achieve their desired business outcomes in partnership with their vendor. Gainsight joined the Vista Equity Partners portfolio in 2020. Gainsight is a fast-growing tech company revolutionizing Customer Success for businesses.

The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer relationships effectively, track customer health, and transform the way organizations orient around the customer. Leading companies such as LinkedIn, Adobe, Tableau, Splunk, and Box choose Gainsight culminating in our recognition as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. he company has offices in California, Phoenix, St. Louis, London, India and Israel. Gainsight was recognized as one of the Best Work-From-Home companies in 2021.

About The Job Role

< u>< strong>As a Director - Applications Management< strong>, you will lead our growing global Applications team with an initial focus on ERP, Business Intelligence, and Data Integration. Responsible for application support, development, business analysis, and data architecture. Coordinates between business, IT, and external vendors to drive solution delivery. Should have ability to manage internal stakeholder alignment, internal and external resources, and provide architectural vision. Implement best practice processes and procedures for the team.

What You’ll Do Here< u>< strong>
  • Provide overall leadership of the Applications Management function< li>
    • Develop strategy and communicate vision to IT Team, Business Stakeholders, and Executive Management< li>
    • Manage and provide leadership, training, coaching, and guidance to a growing team in India and US< li>
    • Manage competing resources and priorities< li>
    • Coordinate non-IT resources involved with applications management< li>
    • Responsible for all aspects of Applications Management (Development, Support, Architecture, Business Analysis) < li> < ul>
    • Design and implement best practice processes including request management, prioritization, development methodology, and environment management< li>
    • Define and track key metrics< li>
    • Manage software and application services vendors< li>
    • Manage relationship and alignment with key business stakeholders, and handle escalations as needed< li>
    • Ensure solutions meet business needs and requirements< li>
    • Provide overall leadership on application projects including ROI and Business Case development, product services vendor selection, project delivery oversight, and post go-live support.< li>
    • Understand enterprise level process flows and application landscape< li>
    • Overall responsibility for data and systems architecture
      < li> < ul> What We’re Looking For
      < u>< strong>
      • A bachelor’s degree in business or related field or an MBA or equivalent work experience< li>
      • A minimum of 15 years experience in application management or a related field.< li>
      • Experience with ERP, CRM, Business Intelligence, and Data Integration technologies< li>
      • Exceptional analytical and conceptual thinking skills< li>
      • The ability to influence stakeholders and work closely with them to determine acceptable solutions< li>
      • Strong people management skills< li>
      • Excellent presentation skills< li>
      • Fundamental analytical and conceptual thinking skill< li>
      • Excellent planning, organizational, and process design optimization skills
        < li> < ul> Why You’ll Love It Here
        < em>< strong>
        • Our Attitude: We’ve created a new industry from scratch, and we’re on the fast track!< li>
        • Our Leadership: We offer the leading tech solution for driving Customer Success.< li>
        • Our ROI: Reduce customer churn, increase up-sell, and improve customer satisfaction.< li>
        • Our Technology: Deep Salesforce.com hooks, predictive analytics, and highly scalable product with a beautiful user interface.< li>
        • Our Impact: We help our customers make millions of dollars more per year.< li>
        • Our Clients: Big companies like Box, Adobe, Marketo, and many others.< li>
        • Our Team: Tech all-stars from Facebook, Box, and others (and top consulting firms like BCG and McKinsey!).< li>
        • Our Values: They are unique - Golden Rule, Success for All, Childlike Joy, Shoshin, and Stay Thirsty, My Friends.< li>
        • Our Office: If you showed up one day, you might find anything from karaoke performances to mini-golf championships.
          < li> < ul> Here Are Our 5 Core Values
          < u>< strong>
          • Golden Rule: We believe in trusting each other, and our community by exercising reliability.< li>
          • Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives. < li>
          • Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do.< li>
          • Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere.< li>
          • Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness.
            < li> < ul> Individuals seeking employment at Gainsight are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.< em> < div>< body>< html>

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