Designer Manager

Job details

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Job description

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Solutions Designers in EY's NextWave are part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation. Works with Experience Design and customer / user journey design for prioritized use cases and MVSs. Synthesizes research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services and brands. Applies information architecture, research and evaluation in client journeys & design. Facilitates and leads design sessions with clients and EY team, using contemporary methods and tools. Connects the dots at both abstract and tactical levels; is empathetic and expressive, inquisitive and divergent. Skills: Environment: Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies. Communication/Negotiation: Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements. Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions. Contribution/Leadership: Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists. Impact on Business/Scope: Accountable for small groups or projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses. Responsibilities, Qualifications, Certifications - External Solutions Designers in EY's NextWave are part of a cross-functional team that delivers a unique client co-creation experience to accelerate client transformation. Works with Experience Design and customer / user journey design for prioritized use cases and MVSs. Synthesizes research, client insights and requirements to craft user experiences that connect people in meaningful, enduring ways with products, services and brands. Applies information architecture, research and evaluation in client journeys & design. Facilitates and leads design sessions with clients and EY team, using contemporary methods and tools. Connects the dots at both abstract and tactical levels; is empathetic and expressive, inquisitive and divergent. Skills: Environment: Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies. Communication/Negotiation: Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements. Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions. Contribution/Leadership: Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists. Impact on Business/Scope: Accountable for small groups or projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.