Database Management Application Support Engineer

Job details

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Job description

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About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Accenture | Let there be change We embrace change to create 360-degree value www.accenture.com Project Role :Application Support Engineer Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Management Level :10 Work Experience :4-6 years Work location :Kolkata Must Have Skills :Configuration Database & CI Management Good To Have Skills :No Technology Specialization Job Requirements : Key Responsibilities : 1 Responsible for the delivery of Contractual and Operational Reports 2 Point of contact for the Clients, Service Delivery Managers and Delivery teams 3 Provide Weekly, Monthly analysis of tickets4 Drive Improvement though automation and analytics5 Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstrating an increase in the quality of service and a reduction in cost6 Participate in client or Accenture meetings as required Technical Experience : 1 Has had worked in a shared services environment or multi-domain client environment 2 Experience in data analysis on Business Intelligence tools3 Experience is advance excel, macros4 Proficient in MS Power Point 5 Proficient in data analysis Logical Reasoning Professional Attributes : Good verbal and written communication skills to connect with customers at varying levels of the organization Ability to operate independently and make decision Flexible to work in 24x7 shift Take part in weekend or holiday on call support Educational Qualification : Bachelors Degree 15 years of full time education