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Data Technician Network Operations

Posted on: 12 Oct 2021

Job details

  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Programming
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time

Job description

Job Description Join an innovative team that is responsible for transforming the customer experience by supporting creating and bringing to market new products and services based upon globalized connectivity without boundaries. We reach beyond the traditional satellite industry and the broader communications landscape. As part of the Intelsat vision we will define new products with the performance features and flexibility required to open new profitable markets drive new revenue streams and ensure the most reliable and secure communications globally. To accomplish our goal we are looking for bold thinkers to fill this role and continue our legacy of innovation for decades to come. This position will be responsible for the proactive monitoring of Intelsat’s global Data network incident ticket creation 1st level troubleshooting and service restoral on Intelsat’s Optical and IP/MPLS networks in a 24X7 Network Operations Center. This individual will also be responsible for providing an exceptional customer experience by providing professional communications to our customers (internal & external) throughout the Incident life cycle. Are you up to the challenge? Network monitoring- Major responsibility for this role is using NOI/Netcool to react to Network alarms for service interruptions proactively identify issues that can be resolved before outages occur with focus on Network availability/reliability Incident ticket creation- Utilize Trackit (Remedy) and ServiceNow to create incidents on operational network and customer service issues to ensure accurate documentation is maintained and all follow-up actions are completed to assist in improved network reliability availability and overall service performance Incident communications- Responsible for communicating status of incidents with customers via phone email and other possible alternate methods also responsible for internal notifications/Situational reports establishing Network bridges for severe degradations and outages. Incident resolution- Position requires solid technical abilities and networking skills to be able to troubleshoot Network routers switches optical devices modems and various other devices. Extensive troubleshooting required at Physical Datalink and Network Layer Teamwork- Positions requires the ability to professional interact with your peers other functional groups within the NOC Intelsat POP/Teleport Management various support organizations as well as other departments customers equipment vendors and off-net circuit providers (Leased Network) You should definitely have: A minimum of 2 years practical experience and strong working knowledge as a Network Service/Telecommunications provider role directly interfacing with customers and working incidents to resolution preferably in an operations environment Thorough understanding of troubleshooting techniques particularly at Layers 1-3 of OSI model Experience using Networking monitoring/ Inventory tools (Netcool NOI NetCracker ServiceNow Remedy) General understanding of satellite communication ground station equipment including modems converters HPA LNA IFL and antenna systems is highly desirable Knowledge and practical experience with Cisco IOS(-XR) and JunOS operating systems Strong work ethic desire to exceed self-starter team oriented Ability to learn new equipment products services applications through training and demonstrating the ability to apply learned concepts in a practical manner Ability to multi-task in an environment that may become stressful at times Ability to support network change activities It would be nice if you had: Cisco Certified Network Associate (CCNA) or equivalent experience Juniper Networks Certification (JNCIA) or equivalent experience Experience working with Off-Net Circuit providers Optical/Transport skills are a plus Fundamental understanding of Pop/Teleport Patch-panels cross-connects different delivery methods (Fiber copper) Understanding of ITIL 4 Framework Experience in a Broadcast/Satellite environment What it’s like to work with us: Intelsat is connecting the world and transforming the satellite and inflight connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new profitable markets. We connect the aviation industry and air travelers with innovative technology and applications and we do it all in a high-energy environment that welcomes the next challenge. To help us reach this goal you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come. We emphasize personal and professional growth Awesome benefits including PTO medical tuition reimbursement and training Flexible work arrangements Fun diverse and inclusive culture Other Job Info: These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job. " These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities duties and skills required of employees assigned to this job. Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media telecom and government services to deliver information and entertainment to people at home in the office or on the move. On a day-to-day basis Intelsat supplies video data and voice connectivity in approximately 200 countries and territories for approximately 1 800 customers many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies multinational corporations Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings which include transponder services hybrid managed services combining satellite capacity and terrestrial facilities and channel services. "

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