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Data Operations Support Analyst

Chennai
Posted on: 30 Aug 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Programming
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


Career Area

< u>< strong>Digital

Job Description

< u>< strong>Caterpillar is investing in our digital future, and we’re looking for a Data Operations Support Analyst within the Cat Digital Helios team to help maximize the value of Caterpillar’s digital platform. Cat Digital is focused on accelerating services and parts growth by providing digital solutions through data analytics, innovation and customer-focused solutions. This role is a technical resource to support providing and managing access to applications within the scope of the Data Engineering teams .

Job Responsibilities
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  • Validate business requirements for an application or process. < li>
  • Validate process documentation for the application or process. < li>
  • Review and approve test plans as required by new content releases or deployments for an application or process. < li>
  • Review and approve end user training materials for an application or process. < li>
  • Follow established business rules for the use of an application or process. < li>
  • Establish security data classifications for the application or process. < li>
  • Represent the application or process with other areas of the business who use or integrate with this part of the business. < li>
  • Seek input from relevant areas of the business that should have inputs to this application or process. < li>
  • Understanding, evaluating and reacting to routine problems or situations with external contacts is also part of this assignment. < li>
  • Interaction is within the framework of existing business policies and practices and or established business relationships. < li>
  • Problems and issues usually involve careful interpretation, analysis or diagnosis. < li>
  • Identify the nature of a complex or undefined problem and then develop the best solution or application from numerous alternatives. < li>
  • Develop well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.
    < li> < ul> Background Experience
    < u>< strong>
    • Requires a college or university degree, technical certification or equivalent experience. < li>
    • 3 or more years of experience working in technology or operations. < li>
    • Interpersonal skills to deal with sensitive, emotional or potentially controversial situations. < li>
    • Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and or obtain the cooperation and commitment of subordinates as needed < li>
    • This position should be familiar with management of application or process.
      < li> < ul> Top Candidates Will Have
      < u>< strong>
      • Experienced with the use of ticketing system and manage support tickets < li>
      • Strong communication skills < li>
      • Tier 1 support of applications < li>
      • Application Process support experience < li>
      • Create Metrics on process support < li>
      • Create support processes for applications < li> < ul> Relocation is available for this position.

        Caterpillar is an Equal Opportunity Employer (EEO).

        Not ready to apply? Submit your information to our Talent Network here . < div>< body>< html>

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