Customer Support – Voice

Job details

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Job description

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Excellent verbal/written communication skillsWillingness to work in rotational shifts and week offsWillingness to work from office12-18 months of work experience with ISP/Telecom domain, voice/chat support experience preferredRequired Knowledge and experience on ticketing tools, chat platformsStrong client relationship management skillsGood Reading skills - ability to understand ambiguous information, probe and consolidate into useable dataExcellent analytical skillsCollaboration and Team Working Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handlingActive listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical and Problem solving skillsAbility to Multitask Communication & Relationships SkillsBeing proactive and show the utmost respect for customer s timeGood time management, ensuring all contacts with customers add value,