Customer Care Supervisor – Logistics

Job details

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Job description

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You will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features. Your Role You will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features. Your Responsibilities To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers To provide, document and follow-up on quotations for existing business in line with the pricing strategy. To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding + then setting up + consistently providing customer reporting To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience. To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. To drive continuous improvement of processes + controls to improve service levels and efficiency. To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC. To ensure delivery against all financial targets + strategic objectives. Your Skills And Experiences 7yrs experience in the sea logistics Good Reasons to Join Our global logistics network , cutting edge IT systems, in house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have places us at the forefront of our industry, and positioned us to continuing increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop, to grow and perform to their fullest potential within global work environment req78177