Job details
- NATURE OF JOB Hybrid — WFH / WFO / CW
- CATEGORY Programming
- SALARY RANGE Best in the industry Annual
- EXPERIENCE 1 – 3 Years
- JOB TYPE Full Time
- REGIONAL PREFRENCES India
- NO. OF VACANCIES 1
Job description
Position's General Duties and Tasks
< u>< strong>In These Roles You Will Be Responsible For
< u>< strong>
- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.< li>
- Responding to customer requests by phone and or in writing to ensure customer satisfaction and to assure that service standards are met < li>
- Analyzing medical insurance claims for quality assurance< li>
- Resolving moderately routine questions following pre-established guidelines < li>
- Performing routine research on customer inquiries.< li>
- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
< li> < ul> Requirements For This Role Include
< u>< strong>- Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.< li>
- High school diploma< li>
- 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.< li>
- 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.< li>
- 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions< li>
- The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.< li>
- All new hires will be required to successfully complete our Orientation Process training classes and demonstrate proficiency of the material.< li> < ul> < div>< body>< html>