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BASIC

Customer Care Collections

Ntt Data Services
Noida
Posted on: 01 Sep 2021

Job details

  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Programming
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Desired skillset

Job description

In These Roles You Will Be Responsible For
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  • Performing actions based on the EOB, Insurance wesbites to collect outstanding Accounts Receivables.< li>
  • Identify the outstanding claims with payers through the reports from clients and check website and imaging application with regard to outstanding claims and document the details in the client software for claims resolution.< li>
  • Analyzing medical insurance claims for quality assurance< li>
  • Resolving moderately routine questions following pre-established guidelines< li>
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLA< li>
  • Performing routine research on customer inquiries.< li>
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team< li>
  • Identify the outstanding claims with payers through the reports from clients< li>
  • Check EOB and Insurance websites with regard to outstanding claims< li>
  • Coordinate with the team leader in following the processes
    < li> < ul> Requirements For This Role Include
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    • Ability to work regularly scheduled shifts from Monday-Friday 7:30Am to 5:30Pm IST.< li>
    • University degree or equivalent that required 3+ years of formal studies.< li>
    • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
      < li> < ul> Preferences: < strong>-
      • Ability to communicate (oral written) effectively to exchange information with our client. < li>
      • *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement. < li>
      • *** All new hires will be required to successfully complete our Orientation Process training classes and demonstrate proficiency of the material.< li> < ul> < div>< body>< html>
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