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Job details
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NATURE OF JOB
Hybrid — WFH / WFO / CW
- CATEGORY Programming
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SALARY RANGE
Best in the industry Annual
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EXPERIENCE
1 – 3 Years
- JOB TYPE Full Time
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REGIONAL PREFRENCES
India
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NO. OF VACANCIES
1
Desired skillset
Job description
Listening to recorded calls to monitor the quality of each CSR/agent in the call center Listening of the CSR/agent calls and Complete the Audits according to the Merits of the call Analyse the Billing & Eligibility claims and respond through the call Ensuring accurate and timely completion of the Call Audits to meet the client SLAs Organizing and completing tasks according to assigned priorities. Provide written documentation of each call monitored to be included as part of the overall CSR/agents scorecard. Being an active member of the team by providing ideas for improvement in processes. Requirements For This Role Include Both Under Graduates and Post Graduates can apply Excellent communication (verbal and written) and customer service skills Able to work independently; strong analytic skills. Detail-oriented; ability to organize and multi-task. Demonstrate strong reading comprehension and writing skills. Ability to work in a team environment. Should be flexible AR shift:- 5.30PM IST to 3.30AM IST.
Free
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