Consultant – Production Support

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Job description

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Consultant- Production Support Function : Operations Location: Noida, India With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for? Inviting applications for the role of Consultant- Production Support In this role, you will be responsible for Application Support Operations and maintenance of multiple applications & databases, used by business units and infrastructure teams. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time understanding of business problem and, craft the solution which really fits into needs. Responsibilities Fix problems on the fly (if those can be fixed by Support team) Escalate to L2 Teams for resolution Re-route analyst team to MS Training team if that is a training issue Re-route analyst team to Content Migration team if that is content transfer related matter Log defects and product enhancements to Dev team using JIRA & QC tools Minimum Qualifications Qualifications we seek in you Graduate/B Tech Excellent written and verbal communication skills Preferred Qualifications Technical Troubleshooting skills Intermediate Excel hands-on experience. AGILE trained Good communications skills Good documentation skills XML/HTML Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Job Consultant Primary Location India-Noida Education Level Bachelor's / Graduation / Equivalent Job Posting Aug 16, 2021, 7:36:08 PM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time