Client Technology Experience Researcher

Job details

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Job description

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity Owns the delivery of experience research activities to advise the user experience within a client or internal project with growing complexity, presenting to and collaborating with clients in said projects Conducts qualitative and quantitative analyses, captures and reviews insights and sees opportunities within the user interface to improve user usability and /or accessibility Leads aspects of research efforts into new directions and best-practice guidelines to stay up to date with usability technologies and studies Your Key Responsibilities Manages data files/records from data-gathering exercises across methods, in exercises with growing complexity Conducts both qualitative and quantitative analyses using methods including, but not limited to, usability testing, heuristic assessments, contextual observation, interviews, surveys and eye tracking Makes significant contributions to brainstorms, critiques, and other collaborative sessions with multidisciplinary teams and performs participant recruitment through creation of screeners and scheduling Owns the analysis of existing data in areas such as demographics, technology, socio-economics, and the market to supervise cultural and social trends, and their impact on consumers' attitudes, behavior and perceptions, using solid knowledge to draw relevant insights Reviews research observations, research reports, research briefs, session footage and highlight reels and evaluates the findings and recommendations Provides significant input into proposals and project scopes with recommended design research approaches Drives adaptation and innovation efforts regarding research practices to meet team and client needs under tight timeframes, budgetary constraints or when faced with recruiting challenges Skills And Attributes For Success Demonstrates competence data gathering and analysis techniques across qualitative and quantitative methods (e.g. heuristic assessments, interviews, comparative/competitive analysis, observations, usability testing, etc.) Demonstrates sound competence in conducting partner interviews to advise project goals and outcomes Has some knowledge of surveys, diary studies, card sorting, tree-testing, focus groups, and partner workshop facilitation To qualify for the role you must have Bachelor's degree in Human Computer Interaction, Human Factors, Information Studies, Communications, Psychology, Sociology, Computer Science, or related field preferred 5-7 years of relevant working experience Significant experience in either an internal or external experience research role, or similar Experience in conducting qualitative user experience research methods (moderated, remote, and remote un moderated): partner interviews, user interviews, ethnographic studies, contextual inquiry, participatory design, concept testing, and usability testing Ideally, you’ll also have Experience in financial sector What We Look For A self-starter, independent-thinker, curious and creative person with ambition and passion What We Offer As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations. EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Make your mark. Apply now! EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.