Client Service – Project Manager Tech

Job details

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Job description

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At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Position Summary Job Description – Global Client Service - CE Project Manager The Project Manager will oversee all project management related activities for the Tech@EY program, Global Client Service CE Operations and other programs/projects as required. They will invest time with the CE and program teams to understand the briefs, set expectations and create project plans around deliverables. They will act as a key contract for reporting on progress and ensuring that milestones are set. This role requires an experienced, energetic and resilient team player with a good understanding of what it takes to deliver projects in a complex environment. Essential Relevant experience in project management, with a high attention to detail. Outstanding written and oral communication skills 5 years’ experience in managing programs – from managing business requirement to implementation, including analysis and all phases in between Proven ability to manage complex processes and/or projects at a global level High level of networking, team building and stakeholder management skills Strong analytical and critical thinking skills Advanced knowledge in MS Office, including Excel and PowerPoint Ability to work as part of an agile team; independent and showing flexibility during peak times Team player with a knack to motivate the team to deliver program deliverables within a stipulated timeframe Develop and apply creative solutions to complex issues Assert own ideas, gain support and commitment from executive level stakeholders and mobilize others to take action. Experience of project management tools and methodologies Planning with the CE team and associated business Manage and mitigate risks Provide insights into critical path Schedule, coordinate and manage program meetings including notes, minuting, and capturing actions Provide and maintain a collaboration workspace for the team to work cohesively Perform other duties as assigned for the fulfilment of program outcomes Supporting the Global Client Service CE Leader with operational and related business / team needs Desirable Knowledge of other MS tools such as Power BI, collaboration tools such as Teams, Mural Agile program and project management Roles And Responsibilities Project planning: Oversee and project manage Tech@EY program – this includes all stages of the project from ideation to delivery and project close, ensuring key milestones are achieved. Involvement in all capability areas of project management – from resourcing to vendor management. Act as a CE representative on the BMC Agile project team. Also managing operational activities for Global Client Service CE including budgets, team resourcing. Workflow management: To function as the initial point of contact for Tech@EY project management queries, ensuring that work is not overlooked or duplicated Communication: Manage relationships with key stakeholders within CE and BMC, and across geographies and functions (including ET, Talent, Knowledge, Risk, Procurement, Finance.) Conduct regular meetings with the projects teams and presenting progress reports Budgeting: Manage Tech@EY budget, including working with vendors, tracking budget and reporting on any deviations from plan. Also applies to related Global Client Service operational activities incl managing budgets. Reporting: Create status overview and performance reporting for the Tech@EY program, and other projects as required for stakeholders of various seniority. Ensure that risks and issues are managed effectively and escalated as required. Also applies to related Global Client Service operational activities incl reporting. Ad hoc request management/execution: Support the CE and project teams in other administrative tasks related to the programs Competency Proficiency Scale The Proficiency Scale is an instrument used to measure one’s ability to demonstrate a competency on the job. The scale captures a wide range of ability levels and organises them into five steps; from ‘Fundamental Awareness’ to ‘Expert’. In combination with the Proficiency Map for a specific occupation, an individual can compare their current level of proficiency to top performers in the same occupation. This scale serves as the guide to understanding the expected proficiency level of top performers at each grade level. Fundamental Awareness(basic knowledge) : You have a common knowledge or an understanding of basic techniques and concepts. Focus is on learning. Novice(limited experience) You have the level of experience gained in a classroom and/or experimental scenarios or as a trainee on-the-job. You are expected to need help when performing this skill. Focus is on developing through on-the-job experience; You understand and can discuss terminology, concepts, principles, and issues related to this competency; You utilise the full range of reference and resource materials in this competency. Intermediate (practical application) You are able to successfully complete tasks in this competency as requested. Help from an expert may be required from time to time, but you can usually perform the skill independently. Focus is on applying and enhancing knowledge or skill; You have applied this competency to situations occasionally while needing minimal guidance to perform successfully; You understand and can discuss the application and implications of changes to processes, policies, and procedures in this area. Advanced (applied theory) You can perform the actions associated with this skill without assistance. You are certainly recognised within your immediate organisation as ‘a person to ask’ when difficult questions arise regarding this skill. Focus is on broad organisational/professional issues; You have consistently provided practical/relevant ideas and perspectives on process or practice improvements which may easily be implemented; You are capable of coaching others in the application of this competency by translating complex nuances relating to this competency into easy to understand terms; You participate in senior level discussions regarding this competency; You assist in the development of reference and resource materials in this competency. Expert (recognised authority) You are known as an expert in this area. You can provide guidance, troubleshoot and answer questions related to this area of expertise and the field where the skill is used. Focus is strategic; You have demonstrated consistent excellence in applying this competency across multiple projects and/or organisations; You are considered the ‘go to’ person in this area within NIH and/or outside organisations; You create new applications for and/or lead the development of reference and resource materials for this competency; You are able to diagram or explain the relevant process elements and issues in relation to organisational issues and trends in sufficient detail during discussions and presentations, to foster a greater understanding among internal and external colleagues and constituents. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.