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Business Operations Manager Cloud Professional Services

India
Posted on: 27 Sep 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Sales & Marketing
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Mumbai, Maharashtra, India Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in operations management, resource management, capacity planning, problem solving and business contingency planning. Experience implementing projects with deadlines. Experience with running strategic business operations and enabling businesses to meet their goals. Preferred qualifications: MBA or another relevant Master’s degree. Experience in strategy, change management, and rolling-out large scale initiatives. Experience in prioritization of deliverables and tasks. Ability to take ownership, lead business planning, and influence groups. Ability to take initiative and work in an unstructured environment, and navigate through ambiguity by providing clarity and structure. Ability to work with team members and lead without authority to design processes and implement strategic projects that solve business problems. About The Job The Google Cloud Customer Success team is responsible for effectively introducing Google’s clients to Google Cloud Platform and to Google Workspace, and assisting them from inception to production. We solve challenging and complex technical problems - from infrastructure migration, to network optimization, to security best practices, and much more. As a Business Operations Manager, you will exhibit sound business judgment, and influence others. You will structure and communicate complex, ambiguous, and potentially challenging business issues to advise the Google Cloud Leadership team. You will help in shaping the vision and trajectory for the cloud business, partnering with leadership to run regular business reviews and keep the business on track with both our short- and long-term goals. In this role, you will identify gaps and propose changes to existing policy, systems and process frameworks. You'll develop scalable solutions, manage risks, and develop best practices that are a benefit across the organization. Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems. Responsibilities Define and implement the process for resource management and streamline the staffing process. Drive initiatives for onboarding, training, certification, and upskilling of the team. Track and update business performance across various operational metrics. Conduct monthly business reviews using a data driven approach to solve problems and provide actionable insight. Define, launch, and drive strategic and analytical initiatives to improve internal processes and operations, working with cross-functional teams and leadership. Provide operational support in terms of capacity planning, seat allocation, equipment, etc. Develop business continuity plans and procedures and expand existing protocols as per the business requirements. Define and execute the process for scaling out the India organization by driving multiple initiatives. Forecast and report key operational metrics considering various relevant parameters. Execute governance framework to track and measure the outcome of the business initiatives. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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