This job has been expired a while ago. Please use your discretion.
BASIC

Associate – Services

Chennai
Posted on: 11 Oct 2021

Job details


  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY HR / Operations
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Job description


Skill required: Workforce Services - Workforce Management Designation: New Associate Job Location: Chennai Qualifications: Any Graduation Years of Experience: 0-1 years About Accenture Operations In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com    What would you do? You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. The Workforce Services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracy. The team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviations. This team also monitors scheduling efficiencies, recommend schedule changes, operating hours etc. to meet the optimum utilization of agents and seats. The Workforce Management team focuses on maximizing performance levels and competency for an organization. This includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analytics. This team owns the client relationship and partner on Capacity Planning/Schedule Adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacity. The team helps identify, evaluate and drive continuous improvement in Service Delivery Performance. This team is also responsible for innovation in the workforce management space – providing insights to Accenture and Client leadership on improving efficiencies. They also ensure adherence to revenue and cost targets, own efficiency improvement goals. This team also partners wit regional leads and ensure we are compliant on all internal and client audits. What are we looking for? We are looking for individuals who have the following skillset: Ability to perform under pressure Ability to work well in a team Ability to meet deadlines Roles And Responsibilities In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your team and your direct supervisor You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders You will be working closely with project members to effectively deliver on the requirements You will be an individual contributor as a part of a team with a predetermined focused scope of work. Please note this role may require you to work in rotational shifts. Any Graduation

No Results Found

Similar jobs not available at this moment.

Search Jobs