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Assistant Vice President – Service Delivery

Genpact
Noida
Posted on: 09 Sep 2021

Job details

  • NATURE OF JOB Hybrid — WFH / WFO / CW
  • CATEGORY Others
  • SALARY RANGE Best in the industry Annual
  • EXPERIENCE 1 – 3 Years
  • JOB TYPE Full Time
  • REGIONAL PREFRENCES India
  • NO. OF VACANCIES 1

Desired skillset

Job description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

< strong> We are inviting applications for the role of Assistant Vice President, Managed Service Delivery< strong>

< strong>This role will require a good understanding of support processes (ITIL) as well as deep knowledge of the latest technology interventions to optimize the support operations and should have an end-to-end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real-time understanding of the business problem and, create the solution, which really fits into customer needs.

Responsibilities
< u>< strong>
  • Develop and deliver tactical and strategic, enterprise-wide, multi-platform support solutions based on business requirements < li>
  • Comfortable with Service Management domain, products, and vendors < li>
  • Demonstrates Leadership and takes solution ownership for his her domain for the RFP response < li>
  • Provide the technical solution for his her Service Centers functional area as part of a bid or proposal. This will be discharged in concert with the other Lines of Service and functional groups (e.g., Finance, HR, Procurement, etc.) < li>
  • Assist with the transformation requirements to the point of demonstrating the ability to change the current state of operation to a more appropriate and standard environment < li>
  • Perform internal presentations (primarily to the Business Heads) relating to their solution contributions < li>
  • Understand the relationship between Cost and SLA SOW Due Diligence < li>
  • Lead Application Portfolio Assessments for Customers (Travel to customer sites) and create the service strategy and design to support the impending application portfolios. Create Service Transition Plans and Continual Improvement plans for the service portfolios < li>
  • Demonstrate thought leadership through developing & presenting to enterprise audience on solution case studies, whitepapers, articles, and reference papers. < li>
  • Develop Business Cases, ROI, TCO, Governance and Cost-Benefit Analysis, and best-practice methodologies < li>
  • Demonstrate analytical and problem-solving skills required including proven experience in troubleshooting effectively in a fast-paced, time-sensitive environment < li>
  • Adopt, create, and grow best practices and key initiatives in Application production support across the service lines, support implementations of these initiatives by the delivery teams < li> < ul> Qualifications we seek in you < strong>

    < strong>Minimum Qualifications
    < u>< strong>
    • BE B Tech MCA or equivalent < li>
    • Excellent written and verbal communication skills < li> < ul> Preferred qualifications < strong>
      < strong>
      • Experience in Application Maintenance and Support in Managed Service Delivery and solutions < li>
      • Experience in leading large strategic programs and operational excellence in global organizations with diverse domains. < li>
      • Lead end to end Solutioning independently, and collaborate with other teams in Genpact for proposals that need intervention from multiple teams < li>
      • Recommend technology and process-based productivity levers to optimize the solution < li>
      • Responsible for staffing estimates for SLA based managed service deals < li>
      • Present proposal solution to Genpact leadership team and customer stakeholders < li>
      • Engage with other Genpact teams and customer stakeholders for identifying opportunities proactively < li>
      • Work with customers to understand business and strategic needs and provide a solution that includes architectural, technical specification < li>
      • Experience in Cloud Technologies (AWS, GCP, Azure), and Support automation tools technologies
        < li> < ul> Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. < strong>Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

        Job

        < strong>Assistant Vice President

        Primary Location

        < strong>India-Noida

        Education Level

        < strong>Bachelor's Graduation Equivalent

        Job Posting

        < strong>Sep 9, 2021, 1:40:12 AM

        Unposting Date

        < strong>Ongoing

        Master Skills List

        < u>< strong>Digital

        Job Category

        < strong>Full Time < div>< body>< html>
        Expired
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