Assistant Manager

Job details

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Job description

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At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all. Knowledge Manager Function: EY Knowledge Job Rank: Senior (42) GDS Title: Assistant Manager Sub Function: GDS Knowledge Services Reports to (name and job title): GDS Knowledge Management Leader Job Summary: (Briefly describe the main objectives and purpose of the job. Why does the job exist?) The Knowledge Manager is responsible for understanding and upholding the knowledge management standards and approach by contributing to and executing the Knowledge Management projects for internal and external stakeholders. This includes timely delivery of community, content, and culture activities as per the Knowledge Management products & services to EY’s account teams and market segments. This position will execute the knowledge co-creation and deliver standard products including Why EY collateral, engagement debriefs, win stories, case studies and submit these to Discover. This position will enable access to knowledge assets by executing content harvesting, curation and co-creation of knowledge assets. This position will create, coordinate and share success stories in support of high touch culture activation sessions at the account or domain level. This position will enhance the content findability by applying relevant meta-data in Discover and other EY tools. This position will contribute to knowledge management transformation, innovation and service excellence programs and contribute to the development of knowledge management standards, methods and enablers to support consistent, end-to-end service execution. With the evolution of the KM offering, the position will work closely with account teams to support pursuit and delivery of KM engagements. Purpose of the Job: (Identify and describe the primary duties and responsibilities. Assume that the reader does not know the role or purpose of the job) Execute KM projects to support EY accounts across the KM Value chain, while adhering to EY’s standards and KPIs Content management Curate knowledge assets that reflect the best of EY experiences (e.g. pursuit decks, Why EY, client stories) and elevate insights to support pursuits Create relevant materials from pursuits (e.g., win stories, credentials) Capture knowledge convert it into usable formats, and enable access for broader use through Discover Harvest account-specific knowledge maintain an inventory of knowledge assets, and integrate into Discover / other tools for broader use Promote knowledge assets through targeted communication across accounts / market segments Community management Create and manage communities that support knowledge sharing, accelerate access to insights and people expertise Assist/enable account knowledge champions to leverage global EY network and co-facilitate key account activities and events Knowledge culture activation Deliver knowledge awareness training focused on Discover, account & industry research, and other knowledge tools & resources Execute KM plan for acquired businesses (by EY or EY’s clients), including transition of counterpart KM personnel and IP assets to EY Execute content migration of priority knowledge assets into Discover / EY environment / client environment Analytical/Decision Making Responsibilities: (Describe the types of challenges typically faced and the decisions required to be made that are necessary to perform the job. Focus on the nature of existing policies, precedents and procedures and the degree to which the incumbent is free to make decisions requiring interpretation and judgment) Ongoing evaluation of knowledge value to the domain Engage key stakeholders and deliver effective change and progress the community’s knowledge culture Identify opportunities to achieve a step change advancement of the community’s accessible knowledge Knowledge and Skills Requirements: (Describe the knowledge and/or skills required to perform this job - these may be technical, managerial or behavioral in nature and can be divided by mandatory optional / considered as an asset) Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography) Understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business Understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed Consultative mindset and integrated teaming approach to service delivery Ability to communicate and influence effectively to lead change with people on a global basis Executive presence and demonstrated success in building relationships at a senior level Professional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domains Strong project management skills and experience in leading programs and projects to achieve milestones and objectives Excellent verbal and written communications skills Advanced skills in Word, Excel, PowerPoint and SharePoint Supervision Responsibilities: (Describe the frequency of supervisory contact received in the role, the degree to which the individual acts independently and when. Describe any supervision of others i.e. assigning work, reviewing performance, direct or indirect responsibility) Partner with other Knowledge roles (e.g., R&I KM, KS KM, Digital Producer, Data Engineer) for project execution Other Requirements: (Is overtime regularly required? Are there times of year that vacation may not be taken? Is frequent travel involved? How much? Are there physical requirements outside of those expected in a normal office environment? Any other miscellaneous points about the job that should be made known?) Proficient in English, both written and verbal Job Requirements: Education: (What is the minimum level of education required/suggested to perform this job?) Bachelor’s/University degree, preferably in business Advanced degree a plus Experience: (What type of experience is necessary to perform this job?) 6+ years of knowledge management or equivalent experience. Experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience Professional service industry experience or client-serving experience strongly preferred EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.