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Job details
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NATURE OF JOB
Office — WFO / ONSITE
- CATEGORY Tech Support / BPO
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SALARY RANGE
₹2 – 5 Lakhs Annual
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EXPERIENCE
1 – 3 Years
- JOB TYPE Full Time
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REGIONAL PREFRENCES
Delhi NCR
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NO. OF VACANCIES
2
Desired skillset
Job description
Customer Support Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelor’s degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Benefits with this employer
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Verified Mobile Number
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Verified Email
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